Hierarchical Model of Problems in Implementing Information Systems

There is a lot of literature about implementing information systems and numbers of papers describe failures and successes in implementations. Problems impede successful outcomes of information system projects, influencing e.g. on the interaction between project parties or on the learning process, slowing it down and killing time. Problems in implementing information systems are connected with risks and accident models can be used to describe causes of failure. This paper describes how a hierarchical accident model is a suitable framework when modeling information system failures. This study presents findings in literature and empirical experiences concerning problems. The empiric case comes from the university world where several universities acted as one client, taking into pilot use a common information system to support student mobility between the universities.